CPD

• Helpdesk
• Technician
• Comprehensive Onsite
• Procurement
• Consultancy

Services Brochure

CPD Techfusion offers a complete ICT support service for businesses and organisations. We pride ourselves on offering a ‘total solution’ for your ICT needs, including; helpdesk, technician support and comprehensive onsite and remote support, as well as our ICT hardware and software procurement service – maximising value for money for our clients.

Who we are

Our dedicated ICT team have a combined experience of over twenty four years in IT management, technical support and ICT purchasing. The team has vast experience working in both public and private organisations of varying sizes.

What we offer

We recognise that our clients are unique and our range of ICT services can be tailored to meet clients’ needs. You can opt for the ‘total solution’ package, which includes three levels of ICT support and the use of our ICT equipment procurement and consultancy services. Or, you can pick and choose elements of the package that are appropriate for your business needs.

• Helpdesk support
• Technician support
• Comprehensive onsite
• ICT procurement service
• ICT consultancy

Helpdesk

Our helpdesk allows quick and easy logging of support requests. With automatic support logging requests via email or using a dedicated portal which allows users to see a history of all support requests they have logged Our helpdesk has a good track record of solving a large number of queries first time, with the help of a comprehensive knowledge base, resulting in a quicker turnaround of support requests.

Technician Support

Our Technician Support service complements our Helpdesk and provides a rapid response and solutions to complex issues, typically known as a 2nd line of support. Our team can not only resolve your issues but work proactively with you to prevent further issues occurring in the future.

Comprehensive Onsite & Remote Support

Sometimes there are IT related issues which cannot be resolved remotely - this is where our onsite and remote services prove extremely valuable. Remote support complements onsite visits and allows our IT experts to save you time, money and boost your efficiency by having your systems up and running quickly.

ICT Procurement Service

At CPD we have the capacity to deliver best value procurement for ICT services. Through our IT industry contacts and buying power, we can achieve economies of scale for your company, resulting in extremely competitive prices.

ICT Consultancy

Our consultancy service ensures that you get the right solution to meet the needs of your business. From procurement services to delivering IT equipment to a user’s desk, we manage the whole process, allowing you to continue running your business uninterrupted.

What makes us different?

Through our extensive experience working in the industry, we recognise that we have to offer maximum flexibility and our ethos is to be flexible around the needs of our clients. Every client’s needs are different and we pride ourselves on offering a tailored ICT support service to meet those needs.

Efficient ICT is at the heart of any successful organisation, which is why we ensure you immediate attention and the upmost care should any ICT issues arise.